FAQ

What is your return policy?

Our return policy allows you to return items within 30 days of receipt, provided they are unused, in their original condition, and in the original packaging. Customized or prescription eyewear cannot be returned unless defective. For more details, please refer to our Refund Policy page.
What are your shipping charges?

Shipping charges are calculated based on the weight of your order and the delivery method selected. You can view the shipping cost before completing your purchase during the checkout process.
How can I place an order?

You can place an order directly through our website. Browse our selection, add your chosen items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
Can I get my prescription lenses made from your website?

Yes, we offer prescription lenses. When placing your order, you will be prompted to provide your prescription details. If you have any questions about submitting your prescription, please contact us for assistance.
How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your shipment on the carrier’s website.
What products do you offer?

We offer a range of prescription eyewear and tested glasses. Our collection includes stylish and high-quality frames and lenses designed to meet your vision needs.
Do you offer eye exams?

Currently, we do not offer eye exams. We recommend visiting a licensed optometrist for an eye examination and prescription before purchasing eyewear from our website.
Do you offer international shipping?

Currently, we offer shipping within Namibia. If you are outside of Namibia and interested in our products, please contact us to inquire about potential international shipping options.